Frequently asked questions

Company & Business

Do you sell directly to consumers?

Do you have a minimum order quantity (MOQ)?

Do I need a business license or GST/VAT number to buy?

What certifications do your diamonds come with?

Do you deal in both natural and lab-grown diamonds?

Can I request custom designs or private labeling?

How do you ensure product quality?

How do you determine pricing?

Do you offer bulk order discounts?

What payment methods do you accept?

What is your Minimum Order Quantity (MOQ)?

Do you offer credit terms?

What is your Minimum Order Quantity (MOQ)?

Do you ship internationally?

How long does delivery take?

Who handles customs & duties?

How do I know my order is secure?

Are you a member of any trade organizations?

What is your return policy?

Do you provide resale marketing materials (images, certificates, videos)?

Do you provide digital catalogs & media assets?

Do you offer online ordering?

Can I track my orders online?

Are you providing API Services?

Monday – Friday 9 AM – 5 PM

Question or queries? Get in touch

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